1. Eligibility for Returns and Refunds:
We accept returns and refund requests for the following reasons:
Manufacturing defects: If the custom printed tape you received has a manufacturing defect, such as significant printing errors or material defects.
Incorrect order fulfillment: If the custom printed tape received does not match the order specifications you provided.
We do not accept returns or offer refunds for orders with minor printing errors due to the nature of this printing / design errors or issues that were approved by you during the proofing process.
2. Initiating a Return or Refund Request:
To initiate a return or refund request, please contact our customer support team within 7 days from the date of receiving the package.
You can reach our customer support team via email at [customer support email] or by phone at [customer support phone number].
Please provide your order number and a detailed explanation of the issue when contacting us.
3. Return Process:
If your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
The returned custom printed tape must be in its original, unused condition, and properly packaged to prevent damage during transit.
You are responsible for the return shipping costs unless the return is due to a manufacturing defect or incorrect order fulfillment.
4. Refund Process:
Refunds will be issued using the original payment method used for the order.
Refunds will only be processed once we receive and inspect the returned product.
If the return is approved, refunds will be processed within 7 business days.
5. Exchange Process:
If your return is related to manufacturing defects or incorrect order fulfillment, we may offer to replace the custom printed tape at no additional cost to you.
6. Cancellation Policy:
Orders for custom printed tape can be cancelled within 1 hours of order payment. After this period, cancellations may not be possible if production has already begun.
7. Customer Responsibilities:
Please carefully review the design proofs provided to you before approving them. We are not responsible for errors or issues that were approved by you during the proofing process.
Ensure that your contact information is accurate so that we can reach you regarding your order and any potential issues.
8. Contact Information:
If you have any questions or need further assistance, please contact the person in charge of your order.
By placing an order with Vanguard, you agree to abide by this Return and Refund Policy. This policy is subject to change without notice, so we recommend reviewing it periodically. We are committed to providing excellent service and addressing any concerns promptly to ensure your satisfaction with your custom printed tape order.
